After Sales Service & FAQ-www.zonuo.com

Elite Team, Professional Escort

All team members have undergone rigorous technical training and assessments. They are familiar with every component of the equipment and its operating principles, and are capable of quickly and accurately diagnosing and resolving equipment failures.

Rapid Response, Efficient Service

We have a 7×24 hours all-weather response mechanism. After you send us your feedback, we promise to provide a professionally evaluated solution within 24 hours. We will neither shirk our responsibility nor evade the problem.

Full Lifecycle Service

We provide free operation training services, regularly consult about the equipment maintenance situation, detect potential problems in advance, and promptly offer repair services. We use high-quality original factory parts.

How soon will the equipment be shipped after the purchase?

Depending on the different vehicle models, the equipment will be shipped within 7 to 20 working days. Our sales consultants will communicate with you in detail and confirm the specific shipping time.
how can I apply for after-sales service?

After-sales service email address: service@zonuo.com, or you can directly contact the corresponding salesperson. Please describe the problem in detail and provide photos or videos.
How is the cost of after-sales service calculated?

During the warranty period, we will bear all the costs for repairs, replacement of parts, etc. caused by product quality issues. After the warranty period expires, we will charge reasonable labor costs and the cost of parts.

Can you provide equipment operation training services?

We provide free online operation training services for every customer who purchases our equipment. The training content covers the operation methods of the equipment, key points of daily maintenance, safety precautions, and so on.
How can I become a distributor?

We need to have an in-depth discussion about the vehicle models for cooperation, the annual purchase quantity, as well as your market awareness and after-sales service capabilities.
What are the support policies as an agent?

Dealer pricing; after-sales training; promotional literature; unique payment terms.