Privacy Policy

I. Introduction

Welcome to the ZoNuo website! This privacy policy aims to clearly explain how we collect, use, store, protect, and share the personal information you provide during the use of our website and related services. By accessing or using our services, you signify that you have fully understood and agreed to all the contents of this privacy policy. If you do not agree to the terms of this policy, please immediately stop using our services.

II. Types of Information Collected

(A) Personal Information

We may collect information that you voluntarily provide, including but not limited to your name, email address, phone number, mailing address, payment information, subscription services, product purchases, information submitted when participating in activities, or when communicating with us.

(B) Device and Usage Information

When you visit our website, we will automatically collect information related to your device and usage behavior, such as:

- Device Information: IP address, browser type and version, unique device identifier, etc.;

- Usage Data: Access time, browsing page records, click behavior, search keywords, dwell time, source page, exit page, access frequency, etc.;

- Location Information: With your authorization, we will obtain your approximate geographical location information through the IP address or the device's GPS function.

(C) Third-Party Information

We may obtain your information from third-party partners (such as social media platforms, identity verification service providers), provided that you have consented to the third party sharing the relevant information. Such information may include your public profile on the third-party platform, friend list, etc., and is used to provide you with personalized services.

III. Methods of Information Collection

(A) Voluntary Submission

When you register an account, fill out a contact form, subscribe to a newsletter, purchase products, or participate in interactive activities, you voluntarily provide us with your personal information.

(B) Automatic Collection

Through technical means such as cookies, pixel tags, web beacons, and log files, we automatically collect your device and usage information. A cookie is a small file stored on your device that helps us identify your device, remember your preference settings, analyze website traffic, and optimize the user experience. You can manage or disable cookies through your browser settings, but it may affect the normal use of some functions.

(C) Third-Party Sharing

With your explicit authorization, we will obtain information from third parties. For example, when you log in with a social media account, the third-party platform will provide us with your public profile and relevant authorization information.

IV. Purposes of Information Use

(A) Providing and Maintaining Services

We use the collected information to provide, maintain, and improve our website and services, including processing orders, providing customer support, and ensuring the secure and stable operation of the services.

(B) Personalized Experience

Based on the collected information, we provide you with personalized content recommendations, product suggestions, and advertising displays to enhance your user experience. For example, we recommend relevant products or services according to your browsing history and purchase behavior.

(C) Marketing and Promotion

With your consent to receive marketing information, we will use your information to send you product updates, promotional activities, market research, and other marketing-related communications.

(D) Data Analysis and Research

We will analyze and study the collected information to understand user behavior and needs, improve service quality, develop new products and functions, and at the same time help us optimize the advertising placement effect and enhance market competitiveness.

(E) Security and Compliance

We use the information to prevent fraud, cyberattacks, and other security threats, ensuring the security and integrity of the services; and at the same time, comply with applicable laws and regulations, legal procedures, regulatory requirements, and industry standards, and respond to legitimate government requests and legal investigations.

V. Information Sharing and Disclosure

(A) Sharing Recipients

We may share your personal information with the following third parties:

- Service Providers: Third parties that cooperate with us to provide services, such as payment processors, IT service providers, data analysis companies, etc., to help us complete order processing, payment settlement, technical support, and data analysis;

- Business Partners: In scenarios such as joint marketing activities and product co-development, we will share the necessary information with our business partners to achieve the cooperation objectives;

- Social Media Platforms: If you choose to log in or share content through a social media account, we will share the relevant information with the corresponding social media platform according to your authorization;

- Legal Requirements: In cases where required by law, legal procedures, litigation, or mandatory requirements of government authorities, we may disclose your personal information.

(B) Sharing Conditions

We will only share your personal information in the following situations:

- With your explicit consent;

- Necessary for the performance of the contract with you;

- Necessary for compliance with laws and regulations, protection of our or others' legitimate rights and interests, and maintenance of the public interest.

Before sharing the information, we will sign a strict confidentiality agreement with the recipient, requiring it to process the personal information in accordance with the provisions of this privacy policy and applicable laws, and take appropriate security measures to protect the information security.

VI. Information Storage and Security

(A) Storage Period

We will retain your personal information for the shortest time necessary to achieve the purpose of information collection, and the specific period will be determined according to business needs and legal requirements. After reaching the storage period, we will delete or anonymize the information so that it cannot identify a specific individual.

(B) Security Measures

We attach great importance to the security of personal information and take reasonable technical and organizational measures to protect the information from unauthorized access, use, disclosure, tampering, or destruction. These measures include but are not limited to:

- Using Secure Sockets Layer (SSL) technology to encrypt the data in transit;

- Encrypting the stored sensitive information;

- Implementing strict access control mechanisms to limit access to personal information only to authorized personnel;

- Regularly providing information security training to employees to improve security awareness;

- Regularly conducting security assessments and vulnerability scans of the system and network, and promptly fixing security vulnerabilities.

Although we have taken the above security measures, please understand that due to technical limitations and the possible existence of various malicious means, the network environment is not absolutely secure, and we cannot fully guarantee the absolute security of the information. In the event of a personal information leakage incident, we will immediately take remedial measures and notify you and the relevant regulatory authorities in a timely manner in accordance with the requirements of laws and regulations.

VII. User Rights

(A) Access and Correction

You have the right to access the personal information we hold about you and request the correction of inaccurate or incomplete information. You can exercise this right by logging into your account, using the functions provided by the website, or contacting our privacy team (contact information is at the end of this policy).

(B) Deletion

Under the circumstances specified by laws and regulations, you have the right to request us to delete your personal information. For example, when the information is no longer necessary for achieving the purpose of collection, or when you withdraw your consent and there is no other legal basis for processing, we will promptly delete the relevant information. However, in some cases, we may need to retain the information according to legal requirements, such as tax records, legal proceedings, etc.

(C) Restriction of Processing

You can request us to restrict the processing of your personal information, for example, when you question the accuracy of the information, the processing behavior is illegal, or we no longer need the information but you need it for legal claims. During the period of restricted processing, we will only use the information with your consent or as required by law.

(D) Right to Data Portability

Under the conditions specified by law, you have the right to obtain the personal information you provided to us and transfer it to other data controllers in a structured, commonly used, and machine-readable format, and we will provide corresponding support within the technically feasible scope.

(E) Withdrawal of Consent

If we process personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the legality of the processing activities carried out based on your consent before the withdrawal. You can withdraw your consent through the account settings or by contacting us.

(F) Complaint

If you have any questions, comments, or complaints about the way we process your personal information, you are welcome to contact us at any time through the contact information provided at the end of this policy, and we will reply and handle it within a reasonable period.

VIII. Policy Updates

We may revise this privacy policy due to business development, changes in laws and regulations, or other reasons. The revised policy will be published on the website and notified to you in an appropriate manner (such as pop-up prompts, email notifications, etc.). If you continue to use our services after the policy update, it means that you have accepted the updated privacy policy. Therefore, please regularly check this privacy policy to understand how we process your personal information.

IX. Contact Us

If you have any questions, suggestions, or complaints about this privacy policy or our practices of processing personal information, please contact us through the following methods:

- Email: info@zonuo.com

- Mailing Address: 1569 Yushu Road, Songjiang District, Shanghai, China

- Contact Phone Number: +86 177 1261 4487

We will reply to you within one working day after receiving your request.

The above privacy policy covers the core points of the usage scenarios of global customers. If you want to refine certain clauses or need to supplement instructions for specific business scenarios, you are welcome to let us know at any time.